Oracle NetSuite Retail & Manufacturing Implementation

Assessment & Blueprinting

• Conducted detailed business requirement gathering sessions.
• On-site visits to understand “as-is” and “to-be” processes

Implementation Scope

• Modules Implemented:
  • Manufacturing (BOM, Work Orders)
  • Inventory Management (Raw Materials, auto replenishment)
  • Procure-to-Pay (P2P)
  • Order-to-Cash (O2C)
  • Finance & Accounting
  • Point of Sale Application at retail outlets

Customization & Optimization

• Developed custom architecture for order management (daily demand from all sales channels), production planning based on daily demand, manufacturing using work orders.
• Automated workflows for procurement using replenishment methods.
• Configured dashboards for plant managers, retail outlet managers & senior management.

Change Management & Training

• Onsite/remote training sessions for end users.
• Continuous support during go-live phase.
• Enhancements

Implementation

The implementation covered raw material & finished goods categorisation; creation of finished goods item list along with bill of materials (recipe); end-to-end mapping of material movement between manufacturing locations & retail outlets through simplified order management.

• Raw Materials: These have been populated as inventory items along with categorization to suit industry standards.
• Vendors & Procurement: All vendor records have been created based on raw material categorization. Procure to Pay process has been configured with role based, amount-based approval workflows.
• Finished Goods Item Records: The finished goods were created in NetSuite as assembly items with fixed bill of materials. These records follow categorization to suit industry standards.
• Quotations: Custom functionality has been built for sales reps to create & send quotations. Multiple quotations can be sent to a single prospect & approved quotation is automatically converted into sales order.
• Order Management: The daily production comprised of fulfilling demand coming from various sales channel. These included direct sales, retail sales, distribution network sales, website sales and sales from ordering applications / aggregators. Following objects have been used in NetSuite for each demand –
  • Direct Sales: Sales Orders
  • Retail Sales: Transfer Orders
  • Distribution Sales: Sales Orders
  • Website / Online Sales: Integration
  • Ordering application Sales: Integration
• Manufacturing Process: The process consists of automatically creating work orders based of summation of demand from all channels on a daily basis. These work orders are built based on available raw material. Any shortage in raw materials automatically triggers purchase orders.
• Sales Order Fulfilment: Once the work orders are built & finished goods inventory is incremented, sales orders are fulfilled & all finished goods are dispatched. This also covers partial fulfilment.
• Inventory Transfer: To ensure optimum production, inventory can be transferred between all manufacturing locations and outlets. These transfers include raw material, semi-finished & finished goods.
• Invoice Creation: Bulk invoicing is carried out for all fulfilled orders. The invoice is automatically emailed to the customer.
• Reports: Customized reports using saved searches, report builder & workbook analytics for real time visibility of manufacturing operations.
• Point of Sale: Invitra has deployed in-house application viz. SVIKA at all retail outlets for ‘over the counter’ sales. All item masters, pricing structure, location wise inventory is pushed daily to update the information at the outlets. All sales punched in SVIKA is synchronized with NetSuite on a real time basis. This allows management to have total control over retail operations with 100% visibility on inventory and cash flow.