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Suite Projects case Study

Oracle NetSuite ERP & Finance Implementation

A global accounting firm offering a full spectrum of tax, assurance, and advisory services. They help clients to stay on top of their compliance management and meet every business milestone with confidence and clarity. With multi-cultural experienced teams and shared knowledge of cross-border laws and regulations, they assist in filing mandated audit reports, tax filings and advise on all tax transactions resulting from M&A across locations. Their gamut of advisory services includes technical accounting, client accounting and advisory services, valuations, fairness opinions, readiness for big organizational shifts and transaction advisory.

Industry

Global Accounting Firm

Headquarters

Mumbai, Maharashtra, India

Size

500+ professionals in 6 countries

Business Challenges

The main challenges faced were –

Capturing customer relationship management data for entire customer life cycle.
RM team was unable to see real time project profitability and manage project. Resource allocation on project and utilization.
Integration with third-party software citrix sharefile to automatically fetch approved documents on sales orders.
Real time reports and visibility for India taxation like TDS liability and GST collection.
Manage intercompany transaction within multiple subsidiaries.

Why Oracle NetSuite

Client chose Oracle NetSuite mainly due to following -

  • Unified cloud-based ERP platform.
  • CRM and Project management platform.
  • Robust & integrated Finance modules.
  • Scalability for multi subsidiaries and multi locations operations.
  • Real-time dashboards and analytics for better decision-making.
  • In-built reports for real time analysis

The Company engaged Invitra Technologies as their implementation partner, right from day one, to map all processes through standard configurations, customized functionalities, integration with third party software solutions and in-house developed manufacturing tracker software.

Implementation Methodology

Invitra's Approach

How Invitra Technologies Pvt. Ltd. executed the project

1

Assessment & Blueprinting

  • Conducted detailed business requirement workshops.
  • Mapped "As-Is" and designed "To-Be" processes.
2

Implementation Scope

  • Modules Implemented:
    • CRM: Entire customer lifecycle flow from lead all the way through opportunity, order, fulfilment, renewal, upsell, cross-sell and support Lead, Prospect, Opportunity, Estimate, Sales Order to Project.
    • Project Management (Project Scheduling, Task and Resource time allocation, Project Timesheet, Project Profitability Reports)
    • Procure-to-Pay(P2P)
    • Order-to-Cash(O2C)
    • Finance & Accounting
    • India Tax Module – Complete solution for India taxation designed as per government statutory compliance that businesses must follow to operate legally.
    • Integration with third party tools specific to finance business, HR modules, Citrix sharefile with respect to the e-signing middleware for Sales Order.
3

Customization & Optimization

  • Developed customized solution for auto sales order to project creation.
  • Developed approval routing workflows for Estimates, Invoices, Journal entry.
  • Developed custom workflows for purchase request to procurement with approval process.
  • Configured dashboards for roles and management Information system.
4

Change Management & Training

  • Onsite/remote training sessions for end users.
  • Continuous support during go-live phase.
  • Enhancements
5

Implementation

The successful implementation covers in-depth mapping of all the CRM, procurement, sales, project & accounting functions.

  • CRM: Developed customer relationship management to flow information across the entire customer lifecycle from lead generation through system and online web form all the way through opportunity, prospect, estimate, order to project. Implemented approval workflows estimate, invoice as per requirement. Validation provided to meet business financial compliance.
  • Procurement: The purchase order module has been deployed with custom functionality to purchase request, purchase order, receive and bill.
  • Sales Order Creation: They creates Sales order once estimate gets approved. First lead is generated in the system. Team creates opportunity & Pre-contract Budget against lead. Once lead converts into prospect an estimate gets generated. There is approval process on estimate which on approval Sales order can be created.
  • Project Process: The process flow consists lead, opportunity, prospect, estimate creation in the system. Once estimate is approved sale order can be created. On generation of sales order project gets auto created in the system against sales order. There are predefined project templates created based on Practice Area which are grouped under Class. Each template has task list associated which auto sourced into project. Resource allocation to project can be done through CSV upload or manually.
  • Invoice Creation: Invoice is can be created for all orders. There is workflow created for approval routing for invoices. The invoice is automatically emailed to the customer and outstanding due statement gets emailed every week to each customer.
  • Reports: There are more than 1000standard reports in the system. Also customized reports and saved searches defined to see real time visibility transactions, income statement, project profitability, Tax reports for TDS liability and GST.

Results Achieved

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Automation of date flow in order to cash process.

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Improved scalability to support multi-location operations.

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Integration with third party tools to minimise data loss.

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info@invitratech.com